Guests consistently praise the hotel's exceptionally friendly and attentive staff, who go the extra mile to ensure a memorable stay. Reviewers highlight thoughtful gestures like anniversary gifts, as noted by Danielle, and a warm, accommodating demeanor, echoed by Jennifer and Joshua. The facilities are described as wonderful, simple, and cozy, creating a warm atmosphere. Margaret specifically mentioned a very comfortable bed, adding to the positive room experience. Daneen further commends the delicious breakfast, completing an overall amazing experience. The hotel offers outstanding value, particularly considering its prime location near the Mountain Brauhaus.