Kayaam Wellness offers an exceptional guest experience, consistently receiving perfect ratings. Reviewers highlight the "outstanding quality" of the food, described as a "great mix of traditional Sri Lankan dishes as well as Western options" by Annika. The hotel's serene atmosphere, calm ambiance, and beautiful facilities, including a stunning pool and direct beach access, are frequently praised. Staff members are repeatedly commended for their exceptional kindness, attentiveness, and genuine dedication. Jordan describes their host, Hemal, as "really accommodating," and Annika specifically thanks Hemal for going "above and beyond" to organize special surprises, contributing to a "wonderful and memorable stay." The massages are also a standout feature, with reviewers calling them an "absolute must-do" and "deeply relaxing." Overall, Kayaam Wellness is recognized as a "brilliant boutique property" with "top service" and an "absolute paradise" for relaxation and unwinding.