Guests consistently praise the hotel's stunningly beautiful and secluded remote location, offering unparalleled views and a sense of peaceful tranquility. The accommodations are described as modern, comfortable, luxurious, and beautifully decorated, with well-appointed rooms. The staff is a standout feature, repeatedly lauded as world-class, exceptionally kind, helpful, and attentive, always present without being intrusive. Specific mentions highlight Nilanka and Farees for their outstanding service, making guests feel incredibly special and catering to every request with unbelievable attention to detail. The food receives rave reviews for being absolutely delicious and great, with accommodating chefs who provide an almost private dining experience at very fair prices. Overall, guests found the hotel to be a little spot in heaven, offering a welcoming, convenient, and exceptional experience.