Travelers consistently rave about this remarkable hotel, highlighting its "amazing location" and "wonderful small hotel" experience, as noted by Yuan and Stephen. Guests commend the friendly and professional staff, with Marcel mentioning "staff so friendly" and Chinh describing them as "attentive and professional." The hotel's prime positioning, "middle of beautiful town" and "literally right next to the basilica," is a significant draw. Diners express delight with the "great" and "excellent" restaurant, enjoying "wonderful" dinner meals. Rooms are described as "cozy" and "very beautiful," with one guest appreciating the tasteful modernization of a medieval building. The overall experience is consistently rated as excellent value and a great staycation.