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Guests consistently praise the exceptional quality and prime location of the hotel, describing it as a "perfect home base" and a "great location" (Richelle, Barbara). The rooms are noted for their comfort and appeal, with one guest highlighting a "very comfortable, quiet room" offering a "nice view of the river" (Mary). The hotel's proximity to convenient transportation like the Sky Train and abundant dining options further enhances its appeal. The staff's friendliness and service quality are also highlighted, with reviewers expressing overall satisfaction and stating they "loved about the whole hotel" (Richelle, Kathy). This establishment truly offers an amazing experience.

Guests consistently highlight the hotel's unique historical charm and character, with reviewers like Cahill noting, "Love the historical nature of the building. So much character, squeaky floors and all!!!!" Arpan found it to be a "beautiful antique hotel," appreciating how "Staying here feels like stepping back in time." The staff is frequently praised for being "very helpful and friendly" (Arpan). This historic ambiance, combined with a "cozy, lived-in comfort" (Mann), contributes to an overall highly positive guest experience, making it a "great old hotel" (Richelle) for those who value character and history.