Guests consistently praise this hotel for its exceptional staff, with Megan describing them as "friendly" and Venkatesh noting they were "friendly and helpful." The hotel offers a fantastic overall experience, highlighted by Jim who called it "possibly the best hotel I have ever stayed in." Reviewers found the rooms to be "comfy" (Megan), "spacious" (Venkatesh), and "nice and fresh" (Yulia) in renovated areas. Cleanliness is also a strong point, with Robert mentioning the room was "clean and warm." Guests enjoyed a "plentiful" breakfast (Robert) with "plenty of choice" (Yulia) and appreciated the "fantastic" food (Jim). The facilities are a major draw, including a "well maintained" swimming pool (Venkatesh) and a good spa (Yulia).