Guests consistently praise the hotel for its excellent location, often described as "perfect" or "excellent location" (Finnie, Robyn), within easy walking distance to the city center and convenient to local attractions and transportation. The rooms are frequently highlighted for their spaciousness, comfort, and cleanliness, with mentions of comfortable beds and ample storage. The staff receives widespread commendation for being "really helpful" (Silvia) and "friendly" (Finnie, Samantha). Guests also enjoyed amenities such as the bar and food, a "lovely breakfast" (Silvia), and well-appointed bathrooms. The overall experience is characterized as a "really pleasant stay" (Robyn).