Guests consistently praise the exceptional service and thoughtful touches provided by the hotel staff. Reviewers highlighted the staff's willingness to "do enough for you," as noted by Harriet, who also appreciated the "handwritten note and macarons." Angele found the staff "accommodating" and enjoyed the "mini birthday surprise." Beyond outstanding service, guests enjoyed "spacious rooms" and "huge" beds, as Geraldine experienced. Nadine further commended the hotel's "location, size of rooms, [and] facilities." Julie's succinct feedback, "Everything," encapsulates the overall highly positive guest experience.