Travelers consistently laud this exceptional hotel, highlighting its "very friendly staff" (Howard) and the remarkable hospitality of both the "staff and owners" (Ian). Guests are consistently impressed by the "wonderful location" (Howard) and "excellent location" (Elinor), often enjoying "fabulous views of the harbour" (Elinor) from their rooms. The accommodations are described as "superb room and bathroom" (Elinor) with "clean" rooms (Ian) featuring "great beds and showers" (Ian). The hotel's restaurant is also a significant draw, noted for being "very good and fairly priced" (Ian). The overall experience is so positive that guests "are planning to visit again" (Howard) and "would definitely return" (Elinor).

Guests consistently praise the hotel's exceptional qualities, highlighting a "stunning hotel" with a "relaxing atmosphere." The staff receive widespread acclaim for their "impeccable service and so friendly" demeanor, going above and beyond to ensure a memorable stay. Reviewer Jennifer noted, "they made us feel at home," assisting with everything from bike hire to restaurant reservations and massages, and even bringing cars to the front door. Simon and Patrik also commended the "staff" and "service minded personnel." The hotel boasts an "excellent location" on a "beautiful, quiet street," just a short walk from the port, as highlighted by Nichola. Patrik further complimented the "great atmosphere." Guests found rooms to be "huge" with "comfortable" beds and a "great shower," leading to an overall experience where, as Jennifer put it, "We couldn't fault a thing."

Guests consistently highlight the exceptional quality of their stays, praising the "perfect" and "wonderful location" which offers stunning harbour views. The hotel's "stylish and elegant, but comfortable" decor, along with its "charming" and "immaculately and lovingly maintained" atmosphere, creates a "special little oasis." The staff are universally commended for being "incredibly helpful, friendly," "superb, professional, engaging, efficient and so very welcoming," consistently going above and beyond to ensure guest satisfaction. Dining experiences are also a highlight, with Mustaffa, a waiter in the George restaurant, singled out for providing "excellent" service and serving "super delicious" food, such as the beef for sharing. Overall, guests describe their stays as "perfect" and "exceptionnel," indicating an outstanding experience.