This exceptional establishment consistently delights guests with its outstanding offerings. Visitors like Sue found the "whole experience was exceptional - both accommodation and staff!" Landia highlighted the "warm, cosy and inviting" atmosphere, further noting that the "room was lovely, spacious and modern with a comfortable bed" and that "Staff and management were helpful and welcoming." Clive echoed this sentiment, stating that "Staff were friendly, helpful and welcoming" and enjoyed the "warm and cosy atmosphere with a beautiful log burning fire." Ian praised the "really well thought out premises, great rooms and good food in great surroundings." The beautiful building and quiet location are also significant draws, as noted by Clive.

Guests consistently praise the exceptional service and cleanliness offered at this hotel. Reviewer Brewerton highlighted the "friendly fast service" and "clean rooms," echoing Rosamund's experience of an "extremely helpful" staff member who demonstrated "great customer service." Justin noted the hotel's quietness and cleanliness, despite its proximity to a busy motorway, and appreciated the availability of numerous food outlets. Lucy found the breakfast voucher to be an "unexpected bonus," while Howard commended the hotel's "very reasonably priced" facilities, good midday check-out, and 24-hour parking.