Guests consistently praise the exceptional service provided by the hotel's staff, who are described as "exceptionally friendly, helpful and well-organised" (John). Reviewers highlighted that staff "really couldn’t do enough for you" (Matthew), creating a welcoming atmosphere where guests felt "made very comfortable and looked after" (Thomas). The rooms are noted for being "nice, clean, comfortable and well provisioned" (Matthew), with some guests appreciating the "very nice room" and its central location, just a "minutes walk to the sea front" (Matthew) and a short distance to various amenities. The breakfast experience is also a strong point, with guests enjoying a "lovely" offering. Overall, visitors found the hotel to be a "great place to stay" with "warm and friendly" staff, eagerly anticipating return visits.