This exceptional hotel consistently receives outstanding feedback from delighted guests. Travelers rave about the "beautiful property and spotlessly clean" accommodations, as noted by Mike, and Brian who found the hotel "spotlessly clean and beautifully furnished." The staff are frequently highlighted as a significant strength, described as "polite & accommodating" by Anne, and "warm, welcoming and knowledgeable" by Brian. Daren also appreciated that the "hotel staff were helpful and friendly." Guests experienced "lovely stay & food," with Daren calling the breakfast "delicious and so much choice." Rooms are praised for being "spacious, clean and comfortable" (Daren), with Brian adding his room was "beautiful and had the bonus of a door opening out on to a lovely roof terrace." The central location is also a key draw, with Mike mentioning its "excellent, central location in the centre of Hexham."