Travelers consistently commend this establishment for its exceptionally friendly, hardworking, and helpful staff, creating a welcoming atmosphere from the moment of arrival. Reviewers like Stuart highlight the "lovely pub/hotel run by lovely people" and Geraldine enthusiastically states, "Well done to each and everyone working here." Guests enjoy "great" and "best" breakfasts, with rooms described as "clean and comfortable," "well equipped," and "warm and comfy." The "excellent location" in the centre of Ludlow, as noted by Katie, is also a significant draw, being "ideally placed for town and river walk" according to Martin. The overall experience is so positive that Geraldine declares, "100% stay here again."

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