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Guests consistently praise the exceptional service and prime location of this hotel. Reviewers highlight the "incredibly helpful" staff, with special mentions for Paul and the bar manager who went "above and beyond." Accommodations are described as "lovely rooms with nice view[s]" and "clean and spacious," offering a "good view of the Thames." The hotel also excels in its dining offerings, with "nice" food in the restaurant and "plentiful" or "good quality" breakfasts. The overall experience is characterized by "friendly staff," "great value," and a "perfect location to explore."

Travelers consistently highlight the exceptional staff, with Magdalena describing their welcome as "very nice and friendly" and Marco as "very helpful." John simply states "Standards" as a positive, while Natalie notes "Excellent staff" and "Clean facilities." The comfort of rooms is frequently mentioned, with Magdalena finding her bed "comfy" and Jennifer reporting a "comfortable bed." Guests also appreciate the quality of the dining experience, with delicious breakfast being a recurring theme, as noted by Magdalena and Hopkins who also praised the "lovely breakfast." The convenience of "free car parking" (Hopkins) and "easy to park" (Jennifer) are also valued amenities, alongside the "Beautiful gardens" (Natalie).