Guests consistently praise the hotel's outstanding central location, making it incredibly convenient for exploring and avoiding parking concerns. Reviewers highlight the cleanliness, brightness, and welcoming atmosphere of the hotel, with special mention of the spacious and comfortable lounge area. The excellent service is frequently commended, with staff described as friendly, helpful, courteous, warm, and welcoming. One guest, Kim, specifically commended Chelsea Ray for her exceptional service, stating, "Chelsea truly set the tone for our stay and made our arrival smooth and stress free." The rooms are noted as spacious and well-appointed, with some appreciating the homely feel of separate living and bedroom areas, as Rowley observed. The Cascade on Collins bar is also highlighted for its amazing atmosphere and delicious food.
