Guests consistently praise the exceptional staff, described as "great and friendly" by Gribben and "very helpful" by Anonymous. The hotel offers excellent value, with Ken noting "great value" and Anonymous highlighting "Great rates." Guests found the rooms to be "very comfortable" and "great," with Paulette appreciating the "comfy bed and pillows" and "clean room and linen." The location was also a strong point, as mentioned by Leslie. The restaurant received positive remarks, and the presence of "glass mugs and coffee" added to the pleasant stay. Overall, the hotel provides a highly positive and welcoming guest experience.