21 Longridge Road, Kensington and Chelsea, London, SW5 9SB, United Kingdom
Free breakfast and dinner are provided daily, along with a free social event. Stay in a prime London location, Kensington/Chelsea. Enjoy a complimentary hearty breakfast and dinner. Breakfast options include pancakes, eggs, cereals, toast, and juices. Free dinner is served at 7 pm for the first 30 guests who sign up at reception, with a vegetarian and sometimes vegan option available. After dinner, our Happiness Manager hosts social events like quiz nights, beer pong, and PS5 competitions, offering a chance to meet people from around the world. For your safety, reception is open 24/7, and an international team lives on-site to assist you. Free high-speed WiFi is available throughout, along with a garden patio, free gym, and a communal lounge featuring an 85-inch UHD TV with cable, Netflix, and a PS5. A modern shared kitchen is also available for guests to prepare their own meals. The hostel is a 15-minute walk to the Natural History & Science Museums and Hyde Park. Madame Tussauds, Harrods, and Buckingham Palace are a 15-minute train ride away. Booking Terms & Conditions Welcome to Saint James Backpackers. These Booking Terms and Conditions form a legal agreement. By making a reservation, you agree to these terms. 1. BOOKINGS All booking payments must be made by card. Cash is not accepted for bookings. 1.1 Pre-authorization: Your payment card will be pre-authorized for the cost of the first two nights, or the full amount for one-night stays. This holds funds without charging until check-in. If pre-authorization fails, you will be contacted for new card details within 24 hours, or your booking will be canceled. 1.2 Security Deposit: A refundable cash deposit of £10–£20 is required at check-in. A £1 transaction fee applies for card payments, with £10 returned. The deposit is refunded upon key return and confirmation of no damage. 1.3 Damages: Damage or lost keys will be deducted from your deposit. Charges include £50 per bent/broken bed support strut, £200 per broken window, and £10–£20 per lost/broken key. If damage costs exceed the deposit, guests are responsible for the full amount. 1.4 Booking Extensions: All extensions must be arranged directly with reception. 1.5 Breakfast: Complimentary breakfast is available from 8:00 am to 9:45 am. 1.6 Age Policy: No minimum age in a private room with a paying adult. Minimum age for shared dorms is 5 years with a parent/guardian present. Guests aged 17 can stay without a guardian with written parental consent. 1.7 Luggage Storage: Free luggage storage before check-in with prior arrangement. After check-out, it costs £5/day per bag, subject to availability. Only 1 large and 1 small bag per guest are allowed in rooms. Extra bags can be stored for an additional fee and accessed anytime. 1.8 Pets: No pets or animals are allowed. 1.9 E-Transport: E-bikes, e-scooters, and devices with large rechargeable batteries are not permitted inside due to fire risk. 1.10 Maximum Stay: The maximum stay is 1 month, after which you must vacate for at least 1 month. 1.11 Guest Information: All guests must provide valid contact and ID information at the time of booking. 1.12 Modifications: We will attempt to accommodate booking changes based on availability. If the updated booking costs more, the difference must be paid. No refunds are issued if the cost decreases. We aim to group guests from the same booking in shared dorms but cannot guarantee it. 1.13 Non-Transferable: Bookings are nontransferable. Suspected resale will result in cancellation without refund. 1.14 Group Bookings: Groups of 10+ guests have special terms and must book through reservations. We reserve the right to cancel non-compliant group bookings. 1.15 Promo Code Bookings: All promo code bookings are nonrefundable and must be paid in full at booking. Unsuccessful payments void the reservation. 2. Fees & Payment 2.1 Additional Charges: Any additional charges must be paid at the time they are incurred or upon check-out. 2.2 Card Requirement: Guests must present the card used for booking upon check-in. Pre-authorization may be required. 2.3 Refunds: Refunds can only be made to a valid card or UK bank account. No cash refunds will be issued. 3. Cancellations 3.1 We may cancel your booking if: Payment details are invalid or not updated upon request. False or misleading information is provided. Your stay poses a legal or reputational risk to the Hostel. A previous refund has already been issued for the same booking. 3.2 Guest Cancellations: We have a 48-hour cancellation policy. Notify us at least 48 hours before your stay to cancel without charge. 3.3 Force Majeure: If we cannot fulfill your booking due to events beyond our control (e.g., natural disasters, pandemics, legal restrictions), we will offer a refund or rebooking option, subject to availability. 4. Check-In & Check-Out Check-in: From 2:00 pm Check-out: By 10:00 am Late check-out may be available for a fee, subject to availability. Failure to check out on time may result in a fee of £10/hour per bed in dorms or the full daily rate for private rooms. 5. Group Bookings (10+ Guests) Guests under 18 must be accompanied by adults. A £200 refundable security deposit applies per group. Groups are responsible for all damages and lost keys. A minimum of 1 adult supervisor per group of minors is required. A 10% nonrefundable deposit is required to confirm booking. The final balance must be paid 21 days before arrival. Amendments are free up to 21 days before check-in. Later changes may incur fees and are nonrefundable. 6. House Rules All guests must follow house rules. Valid photo ID (passport, driver’s license, national ID) is required. Guests are responsible for their belongings; we are not liable for lost/stolen items. Items left behind are held for 24 hours only. Disruptive or unsafe behavior may result in removal without refund. 7. Bed bugs prevention We take reasonable steps to monitor and eradicate bed bugs. Despite preventative measures, bugs can be brought in by guests. In the event they are discovered, relevant rooms will be closed, treated, and reopened. If you see signs of bed bugs, report it to reception immediately. You will be offered a move to another room or a refund from that night onwards if you decline the room move and elect to check out early (evidence of bugs confirmed by SJB is required for a refund). Refunds are not provided for nights already stayed or for concerns raised after check-out. 8. Personal Data We handle your personal data according to our Privacy Policy. By booking, you agree to its terms.
