Guests are consistently impressed by the exceptional experience at this hotel, highlighting the outstanding staff who are described as "friendly and sweet" (Ryan) and "super friendly and welcoming" (Lucas). The hotel's location is repeatedly praised for its convenience, being "exceptional to Interlaken" (Ryan) and "super close to the train station" (Lucas), offering easy access to surrounding areas. Visitors also rave about the magnificent "outside scenario" (Zawad) and the "amazing" views from the hotel (Aydın). The breakfast receives commendation for being "well served with local food and a big variety" (Lucas), and the overall experience is summarized as "Literally Everything was exceptional" (Ryan).