Guests consistently praise the hotel's excellent location, with many highlighting its proximity to ski slopes, shops, and restaurants. The quality of the food, particularly breakfast and restaurant offerings, is frequently commended. Guests also appreciate the well-appointed rooms, personal touches like complimentary high tea and chocolates, and the availability of amenities such as e-bikes. The staff are often described as helpful, kind, and competent, contributing to a magical and well-run hotel experience.
While overwhelmingly positive, a few minor areas for improvement were noted. One guest suggested the pool could be warmer. Another mentioned that while the spa was still under construction, they were able to utilize facilities at a sister hotel. In one instance, room service experienced minor inconsistencies with restocking and refilling amenities for the first few days before returning to normal.
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