This charming hotel consistently receives outstanding feedback, with guests particularly highlighting its excellent location in the heart of Zermatt, offering convenient access to shops, pubs, and transport links, including ski lifts and free bus services. Reviewers frequently commend the friendly and helpful staff, ensuring a welcoming and enjoyable stay. The hotel boasts comfortable, recently renovated, and spacious rooms, often described as "super comfy and warm," even those situated in basement locations. Guests also rave about the delicious breakfast, with "great variety," and the fantastic facilities, including a "very nice spa" and a well-equipped wellness room. The overall experience is frequently summarized as a "great stay" and "cosy," with many expressing a strong desire to return.