Guests consistently praise the hotel's exceptional staff, described as welcoming, friendly, and helpful. Bennett found it "a pleasure to stay in," while Lauren highlighted the "friendly staff." The hotel boasts excellent facilities, including a "nice sitting area to have a cocktail near the lobby" and "cool decor and lobby." Rooms are noted for being comfortable, clean, and warm. The breakfast receives high marks for its richness, good quality coffee, and satisfying variety, catering to different dietary needs, including vegetarian and vegan options. The hotel's prime location, being "very close to ubahn and potsdamer platz," also enhances the overall guest experience, making it "very easy to arrive at the airport."