Guests consistently praise the hotel's stunning location, offering breathtaking lake and mountain views, described by Geddes as a "peacefull Shangra La retreat." The comfortable rooms, some featuring terraces, and attractive landscaped surroundings add to the appeal. Facilities such as the swimming pool and spa are highlighted as excellent, with Caroline noting the restaurant food was also superb. The staff, particularly Olga, are commended for being superb and attentive, contributing to a magical memory for guests. The hotel's tranquil atmosphere and picturesque surroundings make it a highly recommended destination.

Guests consistently rave about the exceptional experience at this hotel, highlighting its fantastic accommodation in an amazing town. Reviewers like Tinkara describe their rooms as "very nice and clean" and praised the "great jacuzzi room." Daniel was impressed by the "high-tech facilities," including a "nice TV in the room with Netflix" and a "huge bathroom with big shower." Ingrid further emphasized the room's size and cleanliness, noting it "even had a jacuzzi," and declared it "the best hotel in Spain!" Michael added that the rooms are "lovely modern." The staff, though not always visible, are described as "very responsive" when contacted by Daniel, and "very helpfull" by Ingrid, contributing to an overall outstanding stay.