Guests consistently praise the hotel's excellent location, with multiple reviewers highlighting its proximity to the city centre, Hoole, and convenient access to transport links and local amenities like shops and cash points. Reviewers also commend the hotel's cleanliness, with Sarah noting it's "always clean and tidy" and Hannah mentioning "clean bedding and towels." The staff receive frequent praise for being "friendly, attentive and good at their jobs" according to Sarah, and "helpful staff" from Sue. The quality of food, including breakfast, is also a positive highlight. Guests appreciate the availability of free parking, as mentioned by Sue and Hannah, and the comfortable rooms, with Hannah describing "comfy beds." The overall experience is described as a "great place to stay."