Guests consistently praise the exceptional hospitality and quality of their stay. Reviewers highlight the "lovely rooms and place" (Joanne), describing the hotel as "lovely and quiet" (Mandy) with a "beautiful old building" (Callum). The staff are repeatedly commended for being "extremely helpful and friendly" (Kevin). The location is noted as a significant advantage, being "great" (Metcalfe) and offering "closeness to Derby City Centre" (Kevin). Additional positive aspects include a "comfortable bed" (Callum) and "warm and delicious" food delivery (Kevin).

Guests consistently praise this exceptional hotel, highlighting its "beautiful clean room" (Marie) and "lovely property and top quality amenities" (Matthew). The hotel is recognized for its "great location" and offers a "peaceful and quiet" atmosphere (Barbara). Reviewers enthusiastically commend the "exceptional" Christmas decorations (Marie, Andrew), noting they were "wonderful" (Andrew). The breakfast receives high marks for its "great breakfast and choices" (Barbara) and for being "hot and well cooked" with "plenty of choice" (Andrew). Staff are described as "very polite and helpful" (Andrew), contributing to an "excellent" overall experience, with one guest stating "Everything excellent as always!" (Linda). Rooms are well-appointed with "all the facilities that you could ask for" and "lovely and comfortable" beds (Andrew), while restaurant meals are "very nice" with "good chooine, reasonably priced" (Andrew).

Guests consistently praise their stay for an outstanding experience. Terry simply stated "Everything" was positive, highlighting a truly exceptional visit. Kevin enjoyed the "comfortable, clean" rooms and "great location close to major roads," further commending the "friendly staff" and the "very good" breakfast. Martin also appreciated the "Nice breakfast" and "clean room." Dave was impressed by the hotel's responsiveness, noting how reception "immediately changed the room" to an accessible one with "Nothing was too much trouble." Mark found the downstairs room and overall "property is nice," suggesting potential enhancements for ground floor rooms.