Guests consistently praise this exquisite hotel, highlighting its "amazing" location, with many noting its proximity to transport and attractions, making exploration effortless. Reviewers describe the hotel as a "magical experience" and a "real gem," emphasizing its cleanliness, elegance, and charming atmosphere within a historic palace setting. Rooms are celebrated as comfortable, clean, and offering "fantastic views" of the Grand Canal. The staff are frequently commended for their kindness, welcoming nature, and dedication, ensuring a truly hospitable stay where guests feel "at home." Overall, the hotel provides a perfect, highly recommended Venetian escape.