Guests consistently praise the hotel's exceptional central location, described as "very central" by Marie and a "great location, near to bars and restaurants" by Dave, offering easy access to attractions like the Ponte Vecchio. The staff receive widespread acclaim, with Marie noting they were "very helpful and accommodating" and Dave highlighting their "super friendly and helpful" nature. Martin also commends the staff for contributing to the hotel's "charming feel." Reviewers loved the "old world decor" and "spacious apartment" with a "super comfy bed," as mentioned by Dave, and Thi enjoyed staying "right in the centre of Bassano." The breakfast is also highlighted as "Great breakfast to!" by Dave.