Guests consistently praise the exceptional hospitality at this establishment, describing the owners and hosts as incredibly kind, friendly, warm, welcoming, and supportive. Reviewers highlight the overall perfect experience, with special mentions of quiet, spacious, and very clean rooms featuring comfortable beds and lovely balconies. The accommodation is noted for its nice environment and clean, comfortable setup. Hosts go above and beyond, assisting with travel dates, forgotten items, finding local amenities, and offering great recommendations. The location is a significant draw, offering a charming, rustic village vibe near Lake Como yet nestled in the mountains, complete with stunning views from relaxing chill zones, pools, and outdoor dining areas. Communication prior to arrival is commended as fantastic, and rooms and amenities are described as really good. This is considered "one of the best places we have stayed" with a strong recommendation to return.