Guests consistently praise the hotel's exceptional central location, described as "central to everything" by Tanya and an "excellent location" by Stephen, making it conveniently close to town and within walking distance of cafes and restaurants, as noted by Deanna. The on-site wine bar is a significant highlight, with Rodney enjoying the "great food at the wine bar" and Tanya appreciating the amenity. Reviewers also commended the hotel's staff, with Tanya finding them "so helpful." Susan highlighted the "great atmosphere" and the successful blend of "old features retained in modern updates."