Guests consistently praise the exceptional service and welcoming atmosphere. The staff's friendliness and dedication create a truly memorable experience, with one guest, Libby, highlighting the "staff and friendly culture." The hotel's commitment to excellence extends to "great attention to detail," as noted by Ben, who also mentioned a delightful birthday surprise. Amara described the hotel as "beautifully presented, very clean," and the staff as "exceptional," contributing to a "fabulous dinner" and an overall "great stay." The comfortable rooms, with Vikki remarking they were "very comfortable," and the convenient location, as Rod pointed out for being "close to everything I wanted to do," further enhance the outstanding guest experience.