Guests consistently praise the hotel's exceptional strengths, highlighting a "great location" and "super friendly and knowledgeable" staff who "go out of their way to accommodate you," as noted by Kara. Wendy found the hotel "perfect" for accessibility needs, appreciating features like handrails and easy parking, and commended the staff for proactive communication. Liana also experienced "above and beyond" service, particularly from Calum, and found the room "clean" with "comfortable beds." Jennifer enjoyed the "ease of check in/out" and the thoughtful inclusion of "chocolate and biscuits." Denise described the accommodations as "comfortable, quiet, clean" with "good communication" and excellent customer service.