Guests consistently praise the hotel's exceptional staff, describing them as professional, helpful, and providing top-class service. The beautiful heritage property boasts a special atmosphere and rich history, making guests feel like valued visitors from arrival. The dining experience is a standout, with particular acclaim for the superb high tea and outstanding food. Facilities and activities are also noted as lovely, contributing to an overall relaxed and at-home feeling for guests, who highly recommend the guided tour to fully appreciate the property.
