Guests consistently praise the hotel's prime location, with multiple reviewers highlighting its excellent position. Ryan simply states, "Location," while David also notes the "Location." Josh found the "Awesome location" to be a significant plus, alongside "friendly staff." Grant further elaborates on the hotel's exceptional setting, describing it as a "Fabulous hotel in the heart of Saint John, close to restaurants and pubs" and a "comfortable room right on the harbour with an amazing view." Grant also commended the "delicious" breakfast and the overall pleasant interactions with the "staff members."