Guests consistently praise the hotel's prime location in Ottawa, with Nadia noting it was "very convenient" and Michel highlighting its "Location within Ottawa." The service is a standout, with Koen commending the "warm and good reception upon arrival" and the "staff" for being "really good" and dealing well with requests. The breakfast is also a highlight, described as "really good" by Koen. Rooms are appreciated for their size and cleanliness, as Koen found their room "large, clean and neat." Additionally, Mindy enjoyed the "Pool rooms for kids & teens," suggesting excellent family-friendly facilities.