Guests consistently rave about the exceptional staff, describing them as "wonderful," "super helpful and friendly," and "amazing," providing delightful interactions and valuable assistance with luggage and local recommendations. The hotel offers a "clean and so comfortable" experience, with accommodations like room #58 noted for being spacious and well-appointed, featuring large bathrooms and kitchens. The breakfast is highlighted as "just right" and "perfect" with a delightful selection. Guests found the property "comfortable and welcoming," with an "amazing" location allowing easy exploration of Old Quebec. The overall stay is frequently described as "amazing" and a "great choice."