Guests consistently praise the hotel's exceptional staff, who go "above and beyond" to ensure a memorable stay, treating visitors like "Kings and Queens." The prime location is a significant highlight, described as "perfectly located" and "in the heart of the old city," offering unparalleled convenience for exploring local attractions. Accommodations are noted for being "nice clean modern room but charming, comfortable" with potential for "awesome view of the river." The breakfast receives high marks for its quality and variety, with James highlighting "great croissants." Overall, the hotel delivers a "wonderful place" and an experience that consistently "exceeds expectations."