Guests consistently praise the hotel's excellent location, with one reviewer noting its "Great location." The hotel is described as "clean and nice," offering a "pleasant stay" and "good food in the restaurant," with meals exceeding expectations. Comfort is a highlight, with reviewers mentioning "bed was really comfortable" and "Comfortable beds." The staff are recognized for their welcoming attitude, with guests receiving attentive and helpful service. Facilities are well-regarded, including an "attractive foyer, lounge, restaurant," and "Spacious bedroom" with "Modernised bathroom" and "Lots of free toiletries." The hotel's convenience, particularly for Pisa Airport and accessing local attractions, is a significant strength, with services like taxis and wake-up calls running on time.