Guests consistently praise the exceptional quality of their stays, highlighting the outstanding staff who are described as "very kind and helpful" by Julia and "EXTREMELY HELPFUL" by Neville. The hotel's prime location, "close to shopping and eating places" according to Neville, is a significant draw. Cleanliness is another frequently mentioned strength, with rooms noted as "clean and smells divine" by Diana, and the property itself being described as having "cleanliness" by Abbie. Guests also enjoyed the spacious and comfortable rooms, with Stephen mentioning a "great size and good night sleep." The breakfast offerings received enthusiastic reviews, being called "huge and very filling" by Stephen and "amazing" by Julia. The availability of facilities like an elevator and ironing services further enhanced the guest experience, contributing to an overall highly positive and memorable stay.