Guests consistently praise the exceptional staff, describing them as "very kind and helpful" (Karoly). The hotel's historical charm is a significant draw, with reviewers noting the "16th century climate is amazing" (Katarzyna) and that you "feel the history while staying in there" (Kaan). The prime location, "very close to seaside" (Karoly) and a short walk to the sea, is highly valued. Breakfast receives universal acclaim for being "pleanty and very good!" (Karoly) and "delicious" (Katarzyna). Guests also enjoyed amenities like parking, described as "good, convenient" (Katarzyna), and rooms featuring "beautiful sea view" (Karoly) and balconies with "a good view" (Steve). The overall experience is highlighted as excellent, offering a perfect stay in Genova.