Guests consistently praise this hotel for its exceptional service and amenities. Reviewers highlighted the "friendliest staff" (Edward) who go above and beyond, even offering umbrellas during a downpour. The hotel boasts "overall cleanliness" (Andrew) with well-equipped, updated, and clean rooms. Dining experiences are a strong point, with mentions of a "great breakfast buffet" (Kelvin) and "excellent Japanese cuisine" (Kelvin). Guests also appreciated convenient facilities like easy-to-use laundry services and complimentary massage chairs. The "prime location" (Edward) and "convenient location" (Andrew) were frequently lauded, adding to the overall positive experience.