Guests consistently praise the exceptional service and hospitality, noting the "expedient and clear" communication by staff (Clarence), and "friendly and helpful staff" (Ho). The hotel offers a delightful experience with "amazing rooms" (Anne), featuring comfortable and spotless accommodations, with beds and pillows described as "so very comfortable" (Clarence). Guests also highlight the enjoyable onsen experience, with one mentioning it was "small but charming" (Clarence) and another appreciating the "good onsen" (Thatchaphong). The hotel's commitment to cleanliness is evident, with "clean room" (Thatchaphong) and a general sense that it is "keep very well" (Si). Furthermore, the culinary offerings are a strong point, with "best dinner & breakfast" (Anne) adding to the overall positive guest journey. The inclusion of amenities like an elevator for luggage (Clarence) and "hustle free" ski equipment rental (Ho) further enhances the guest's stay.