Guests consistently praise the hotel's stunning location and unique Spanish property, with particular admiration for the cave experience and the exquisite decor in the rooms, including hand-made tiles and spacious bathrooms. The hamam spa receives accolades for its excellence and beautiful decoration, complemented by superb hamman-style baths featuring lovely thermal waters. Reviewers highlight the friendly staff, exceptional service with excellent massages, and the fantastic restaurant, especially for lunch. The hotel's cleanliness is noted, as are the comfortable beds and amazing showers. Breakfast is described as nice, offering fresh orange juice, good coffee, and delicious tostadas.