Guests consistently praise the hotel's exceptional staff, described as "friendly" (Lin), "really friendly" (Jerry), "very helpful" (Rob, Helen), and "welcoming" (Helen). The culinary experience is highlighted, with "great food" (Lin) and a "great restaurant" (Jerry) that serves as a vibrant "local hangout" (Nicola). The property itself is deemed "perfect" (Jerry), offering a "clean" environment, "good Wi-Fi" (Jerry), and comfortable accommodations with "good" beds (Rob, Helen) and great showers (Rob). The overall atmosphere is perceived as positive and engaging, with a "great busy atmosphere" (Jerry) and a "wonderful" pub (Nicola). Many guests express a desire to return, citing a highly satisfactory and comfortable stay.