Guests consistently praise the hotel's exceptional location, offering stunning views of Plaza del Pilar & Basilica and placing them "right in the middle of everything" (Olaf). The proximity to major attractions, including the Cathedral El Pilar, and vibrant areas like El Tubo, is a significant advantage. Reviewers highlight the super friendly and helpful staff, who go above and beyond, with one guest mentioning their kindness in offering to mail forgotten items (Olaf). The hotel also excels in providing a comfortable stay, with quiet rooms thanks to good noise reduction and comfortable beds. Guests enjoyed the great food and service at the on-site restaurant and appreciated the well-equipped kitchen facilities.