Guests consistently praise the exceptional service and friendly staff, with one reviewer noting the staff were "very caring and friendly." The hotel offers a superior experience, exceeding expectations with its "very spacious and well cleaned" rooms that feel like a true five-star establishment. The location is a significant highlight, described as "excellent" and centrally situated yet peaceful. Guests also enjoyed the "wonderful" breakfast with appealing Sri Lankan and Western options, and appreciated the comfortable accommodations, including "big and comfortable beds" and generous balconies. The overall experience is highly recommended, with guests eager to "surely revisit" this "awesome place to stay."