Guests consistently praise the exceptional service and amenities provided. Anthony highlights the hotel's cleanliness and comfort, commending the "friendly staff" and the convenience of included parking. He also enjoyed the "good selection of snacks/drinks for sale in the foyer" and the "pretty surroundings with neon lights over the river." Rachael found the manager to be "wonderfully supportive and generous," adding to the positive guest experience. Dyap and Cwai appreciated the hotel's advantageous "Location" and proximity "near to city."