Guests consistently highlight the exceptional friendliness and helpfulness of the staff, with John appreciating the "very helpful" reception, and Joel noting the staff were "really helpful and nice, good English." The hotel offers a pleasant atmosphere with "warm friendly staff" according to Kenneth, who also enjoyed a "simple breakfast in relaxed surroundings." The convenient location is frequently praised, being "really close to monkey hill view point and old town" as mentioned by Joel, and "close to the night markets and center" according to Acacia. Guests also found the accommodations comfortable, with Vaudaux enjoying "the privacy in the dormitory" and Acacia mentioning "comfortable beds" and "clean spaces." The overall experience is described as a "really happy choice to use and relax in."
