Guests consistently rave about the exceptional experience at this hotel, highlighting the "wonderful staff who were so welcoming" (Dawn) and "very friendly and out of the way to provide excellent service" (Kevin). The prime location is a significant draw, with reviewers noting it's "pretty much walking distance to all the things to do" (Kevin) and "super close" to Bangla Road and the beach, described as "like best part of shore in Patong" (Martin). Rooms are praised for being "spacious," "nice and clean," and "modern" (Kevin, Gemma), with some offering lovely "partial beach views" (Dawn). The hotel also excels in providing a "well-cared for building" (Dawn) and delightful touches like a "complimentary fridge with beer and soft drinks and snacks" (Daniel).