Guests consistently praise the hotel's exceptional service, with Carolina noting "Service is a five star." The rooms are frequently described as comfortable, clean, and beautiful, with Katz highlighting "Great rooms- comfy and clean" and "Beautiful bathrooms." Breakfast receives widespread acclaim for its variety and quality, as evidenced by Monika's comment about the "great spread at breakfast!!" and Katz's mention of the "Buffet Bfast had a great variety." The hotel's central location is a significant draw, with Carolina stating "Location is perfect" and Rosie describing it as a "central location." Guests also enjoyed the facilities, with Katz appreciating the "Gym, spa/sauna facilities amazing" and Karin recommending the "Pool and spa area is worth a visit." The dining experience is also a strong point, with Monika commending the "inhouse Indian and Thai restaurants were amazing too."