Guests consistently praise the hotel for its exceptional staff, described as "really nice and very helpful" by Jim, "so friendly and welcoming" by Laura, and "very welcoming" by Darren. The hotel's cleanliness is a recurring highlight, with Tracy mentioning it was "clean" and Darren noting the "room's where very clean and tidy." David adds that the hotel is "Lovely, clean, modern" with a "nice, clean" room featuring a "great walk in shower" and a "very comfy and warm bed." The superb location is also a significant positive, with Laura calling it "brilliant" and David agreeing it was "Superb location." The breakfast received an "excellent" rating from Jim, and David also appreciated the "Great price." Overall, guests describe their experiences as "perfect" (Jim) and something they "loved it from start to finish" (Darren), with many highly recommending it and intending to "deffo be staying here again" (Darren).