This charming hotel consistently delights guests with its exceptional staff, described as "welcoming," "lovely," "polite," and "friendly helpful" by reviewers like Andrew and Alexandra. Guests particularly appreciate the high quality of service, with Thomas being highlighted for making guests "feel so welcome" (Catherine). The hotel's comfortable rooms are frequently mentioned, with Alexandra noting it was the "most comfortable hotel bed" she had stayed in, and the decor is consistently praised as "lovely" and "beautiful." The prime location, with convenient access to public transport like the Metro (Sonali) and in desirable neighborhoods like St Germain des Pres (Sonali), is another significant draw. Guests also enjoyed the breakfast offerings, with the "good" and "lovely" breakfast served in "charming" surroundings (Andrew, Lauren). The overall experience is frequently described as a "true 4 star experience" and a place guests "love" and look forward to revisiting (Andrew, Sonali).