Guests consistently praise this exceptional hotel for its immaculate condition and outstanding service. Reviewer Fernando described the room as "very clean" with "beautiful decoration," while Laycock called the hotel "immaculate." The staff is a standout highlight, repeatedly described as "super friendly," "helpful," and "welcoming" by multiple reviewers including Fernando, Neil, Laycock, and Leslie. Neil highlighted the "family run hotel" aspect in a "picturesque part of The Black Forest," emphasizing that it's "Always a joy to visit here." The overall experience is overwhelmingly positive, with Fernando calling it "absolutely perfect" and a "gem," and Softgroup simply stating, "Everything were perfect!" The hotel's surroundings are also lauded, with Fernando mentioning the "gorgeous" Black Forest.
